Frequently Asked Questions

Welcome to the Millways Frequently Asked Questions page.

We’re here to help you have the best shopping experience possible. If you need additional assistance, email us at support@millways.com.
How long will it take to receive my order?
For more details, please see our Shipping Policy.
Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders. For complete details, please review our Shipping Policy.
Where is Millways located?
Millways is a USA-based business offering a curated collection of high-quality home décor, lighting, home goods, fashion, and kitchenware. We proudly ship worldwide.
What if I receive a defective product?
If your item arrives defective or damaged, we’ll replace it at no cost. Please contact us and return the item within 30 days. See our Return & Refund Policy for full details.
Can I cancel my order after it’s placed?
Yes, you can cancel your order within 24 hours of placing it. To cancel, please reach out to our support team as soon as possible at support@millways.com.
What is your return policy?
We offer a simple, hassle-free return process. For more information, visit our Return & Refund Policy.
When will I receive my refund after returning a product?

Inspection: Once we receive your return, our team will inspect it to ensure it meets our return criteria.

Refund: After approval, your refund will be processed within 7 business days. The funds will be returned to your original payment method (processing times may vary depending on your bank or payment provider).

See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, all purchases are backed by a 30-day warranty. For more details, please refer to our Return & Warranty Policy.
How can I contact customer support?
You can reach our support team via our Contact Us page or by emailing support@millways.com.
Do you ship internationally?
Yes, we proudly offer worldwide shipping — at no additional cost.
Do you have a physical store location?
We are an online-only store, allowing us to keep prices competitive and offer a wide range of products to customers worldwide.
Can I place a bulk order for my business or organization?
Yes, we accept bulk and wholesale orders. Please contact our support team for details at support@millways.com.
What is the process for exchanging a product?
Exchanges can be easily initiated through our Returns & Exchanges information.
How can I track my order?
You can track your order anytime via our Track Order page. You’ll also receive tracking details by email once your order ships.