Refund policy

30-Day Hassle-Free Returns

At Millways, we want you to be completely satisfied with your order. If you’re not happy for any reason, we make the return process simple and stress-free.

Return Policy Overview

Return Window: You have 30 days from the date your order is delivered to request a return.

Condition: Items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags.

Easy Returns: Our friendly support team is here to assist you with every step of the return process.

Restocking Fees: No restocking fees.

Return Costs

For Defective or Incorrect Products:
There is no cost to you. If your product arrives damaged, defective, or incorrect, we’ll cover all return shipping expenses and make it right.

For Change of Mind or Wrong Item Ordered:
Customers are responsible for the return shipping cost. This applies when the item doesn’t fit, you’ve ordered the wrong product, or you simply decide you no longer want it. Shipping costs are non-refundable.

How to Return an Item

1. Contact Us: Email our team at support@millways.com with your order number and a brief explanation of the reason for your return.
2. Repack the Item: Place the product securely in its original packaging with all original components.
3. Ship It Back: Follow the instructions provided in your return authorization email and drop off your package at the designated carrier.

Refund Process

Inspection: Once we receive your return, our team will inspect it to ensure it meets our return criteria.

Refund: After approval, your refund will be processed within 7 business days. The funds will be returned to your original payment method (processing times may vary depending on your bank or payment provider).

Exchanges

Need a different size, color, or product? No problem! Contact us and we’ll be happy to arrange an exchange quickly and easily.

Non-Returnable Items

For health and safety reasons, certain products may be marked as non-returnable. These items will be clearly indicated in the product description.

Questions?

For additional details, please visit our FAQ page or contact our customer support team at support@millways.com — we’re always happy to help.

Company Information

Store Name: Millways

Address: 300 Lenora Street #489 Seattle, WA 98121

Email: support@millways.com

Phone: +1 (206) 627-4024

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (PST)

Note: We will do our absolute best to respond to all inquiries within 24 hours. On occasion, due to high demand, it may take up to 48 hours to receive a response.